What to Expect: Water Damage Restoration Mississauga
Water damage restoration Mississauga customers are usually dealing with an emergency for the first time, so this page sets out what happens at each stage.
Fully licensed and insured
Open 24 hours, 7 days
The call
A person answers and asks where you are, what happened and whether the water has stopped. We also ask what type of home it is, since a detached house with a finished basement calls for a different plan from a condo suite with a neighbour below. If water is coming from a ceiling light or near electrical equipment, we will tell you what to avoid until the crew arrives.
Arrival and containment
The crew's first job is to stop things getting worse. They isolate the source where it can be isolated, protect furniture and dry rooms, and begin pulling water out. Wet carpet underlay and soaked insulation come out early, because they hold water and slow the drying of everything around them.
The assessment
The assessment is free. A moisture meter checks the walls and floors at several heights, and a thermal camera shows where the water has run. We photograph what we find and explain it plainly. Then you receive a written scope and price. We do not start repairs until you have seen both.
During drying
- Equipment runs for as long as the readings require, usually 3 to 5 days
- A crew member returns each day to check readings and adjust equipment
- You can ask for the latest readings at any time
- Anything that fails to dry is flagged to you before it is removed
- Dry readings are recorded before the area is closed up
If a claim is involved
We work with your insurance adjuster and document everything: when the loss was discovered, what was removed, what the readings were. If the adjuster has questions, we answer them directly. Your insurer decides what is paid; we simply make sure the record is complete.
Frequently asked
Can you work in a condo tower?
Yes. We plan around elevator booking, building rules and the property manager's requirements.
Is it safe to stay home?
In most cases, yes. Sewage losses may need part of the home closed off during cleanup.
Do you repair as well as dry?
Yes. After drying we rebuild the finishes that were removed.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.